✎ Effective Date: 26 July 2026
1. Introduction
KhelTrip ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our sports tourism services (collectively, the "Platform").
By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
- Create an account — name, email address, phone number, date of birth, and profile preferences.
- Book a trip or package — billing address, payment information (processed via secure third-party gateways), passport details, emergency contact information, and travel preferences.
- Use the AI Trip Planner — travel dates, destination preferences, budget ranges, sporting event interests, and dietary or accessibility requirements.
- Contact support — correspondence records, feedback, and survey responses.
- Subscribe to communications — email address and marketing preferences.
2.2 Information Collected Automatically
When you access our Platform, we may automatically collect:
- Device information — IP address, browser type and version, operating system, device identifiers.
- Usage data — pages visited, time spent, click patterns, referral URLs, and interaction with our AI tools.
- Location data — general geographic location based on IP address or, with your consent, precise GPS location for nearby event recommendations.
- Cookies and similar technologies — as detailed in our Cookie Policy.
3. How We Use Your Information
We use your information for the following purposes:
- Provision of services — processing bookings, managing your account, delivering travel itineraries, and providing AI-powered trip recommendations.
- Payment processing — facilitating transactions through PCI-compliant payment partners.
- Communication — sending booking confirmations, travel updates, service messages, and (with your consent) marketing communications.
- Personalisation — tailoring content, event suggestions, and travel packages to your preferences.
- Improvement — analysing usage patterns to enhance our Platform, AI models, and user experience.
- Security and fraud prevention — detecting unauthorised activity, enforcing our Terms of Service, and protecting the integrity of our Platform.
- Legal compliance — meeting regulatory obligations, responding to lawful requests, and exercising legal rights.
4. Legal Basis for Processing (EEA and UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:
- Contractual necessity — to fulfil bookings and provide services you request.
- Legitimate interests — for security, analytics, and service improvement, where our interests do not override your rights.
- Consent — for marketing communications, cookies (where required), and optional data collection.
- Legal obligation — where required by applicable law.
5. Sharing of Information
We may share your information with:
- Service providers — payment processors, travel operators, accommodation providers, insurance partners, and IT infrastructure vendors who act on our instructions.
- Travel partners — airlines, hotels, event organisers, and ground-transport providers as necessary to fulfil your booking.
- Legal authorities — when required by law, court order, or government request, or to protect our rights and property.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you if your data is transferred.
We do not sell your personal information to third parties for their own marketing purposes.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with services. After account closure, we may retain data for up to 7 years to comply with tax, accounting, and legal obligations, or longer where necessary to resolve disputes and enforce agreements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — correct inaccurate or incomplete data.
- Erasure — request deletion of your data where it is no longer necessary for the purpose collected.
- Restriction — limit the processing of your data under certain circumstances.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests or direct marketing.
- Withdraw consent — at any time, without affecting the lawfulness of processing before withdrawal.
To exercise these rights, contact us at privacy@kheltrip.com. We will respond within the timeframe required by applicable law.
8. International Transfers
Your information may be transferred to and processed in countries outside your country of residence, including India (where our servers are primarily located) and jurisdictions where our service providers operate. Where required, we ensure appropriate safeguards — such as Standard Contractual Clauses — are in place to protect your data.
9. Security
We implement industry-standard technical and organisational measures to protect your data, including SSL/TLS encryption, access controls, regular security audits, and staff training. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete it. If you believe a minor has submitted data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our Platform. Your continued use after the effective date constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: privacy@kheltrip.com
- Address: KhelTrip, [Registered Office Address], India
- Phone: [Customer Support Number]
For EEA and UK users, you may also lodge a complaint with your local data protection supervisory authority.
