Understand the terms and conditions for cancelling your KhelTrip bookings and requesting refunds.
This Cancellation & Refund Policy ("Policy") applies to all bookings made through the KhelTrip Platform. Please read this Policy carefully before making a booking. By completing a booking, you acknowledge that you have read, understood, and accepted this Policy.
KhelTrip acts as an intermediary between users and third-party service providers (airlines, hotels, event organisers, tour operators, etc.). Cancellation and refund terms may vary depending on the specific product, package, or service provider. The terms below apply to KhelTrip-managed bookings unless otherwise stated in your booking confirmation.
The refund amount depends on when you cancel before the scheduled departure or event date:
| Time of Cancellation | Refund Amount |
|---|---|
| 60+ days before departure | Full Refund (minus non-refundable deposit, if any) |
| 30–59 days before departure | 75% Refund |
| 15–29 days before departure | 50% Refund |
| 7–14 days before departure | 25% Refund |
| Less than 7 days before departure | No Refund |
KhelTrip Pro members enjoy enhanced cancellation terms. Please refer to the Pro membership agreement or contact pro@kheltrip.com for details specific to your Pro tier.
Bookings made via the AI Trip Planner are subject to the same cancellation terms as standard bookings (see Section 2.1) unless otherwise specified in your AI-generated itinerary confirmation.
In rare circumstances, KhelTrip may need to cancel a booking. This may occur due to:
If KhelTrip cancels your booking, you will receive:
KhelTrip shall not be liable for any additional costs incurred (visa fees, travel insurance, accommodation, etc.) as a result of a cancellation under this section.
The following are non-refundable in all circumstances:
To cancel a booking, please:
Refunds are processed as follows:
All refunds are processed in the original currency of payment.
If you wish to modify your booking rather than cancel it:
Date changes to airline tickets are subject to the airline's specific change policies, which may include fare differences and change fees.
Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, strikes, natural disasters, government regulations, pandemics, or public health emergencies.
In the event of a force majeure, KhelTrip will work with service providers to secure the best possible outcome, which may include travel credits, rescheduling options, or partial refunds as determined by the affected service providers. KhelTrip's administrative fees remain non-refundable.
We strongly recommend purchasing comprehensive travel insurance at the time of booking. Travel insurance may cover cancellation costs arising from medical emergencies, family emergencies, travel delays, and other covered events. KhelTrip offers optional travel insurance add-ons during the booking process.
If you believe a cancellation or refund has not been handled correctly, please contact us at cancellations@kheltrip.com with your booking reference and details. We will investigate and respond within 10 business days.
Unresolved disputes may be referred to arbitration as outlined in our Terms & Conditions.
For questions about cancellations or refunds, please reach out:
