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Terms & Conditions

The rules, rights, and obligations that govern your use of KhelTrip and its services.

Last updated: 26 July 2026
✎ Effective Date: 26 July 2026

1. Acceptance of Terms

By accessing or using the KhelTrip website, mobile application, or any services offered (collectively, the "Platform"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use the Platform.

These Terms constitute a legally binding agreement between you ("User," "you," "your") and KhelTrip ("we," "us," "our").

2. Eligibility

By using the Platform, you represent and warrant that:

  • You are at least 18 years of age or the legal age of majority in your jurisdiction.
  • You have the legal capacity to enter into binding contracts.
  • All information you provide is accurate, complete, and current.
  • Your use of the Platform complies with all applicable laws and regulations.

3. Account Registration

Certain features require account registration. You agree to:

  • Provide accurate and up-to-date registration information.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately of any unauthorised use of your account.
  • Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

4. Services and Bookings

4.1 Booking Platform

KhelTrip acts as an intermediary between users and travel service providers (airlines, hotels, event organisers, tour operators, etc.). We facilitate bookings but are not the direct provider of all travel services unless expressly stated.

4.2 Booking Confirmation

A booking is confirmed only when you receive a confirmation email from KhelTrip. KhelTrip reserves the right to cancel any booking if incorrect pricing or availability errors occur, with a full refund issued in such cases.

4.3 Pricing and Payments

All prices are listed in Indian Rupees (INR) unless otherwise stated. Prices exclude applicable taxes, surcharges, and fees unless noted. Payment is due at the time of booking unless a payment plan has been explicitly agreed in writing.

4.4 AI Trip Planner

The AI Trip Planner provides personalised recommendations based on your inputs. It is a planning tool only — all recommendations are subject to availability, pricing, and final confirmation. KhelTrip does not guarantee that AI-suggested itineraries will be available or accurate.

5. Cancellation and Refunds

Cancellation and refund policies vary by product and service provider. Please refer to our Cancellation & Refund Policy for detailed information. By making a booking, you acknowledge that you have read and accepted the applicable cancellation terms.

6. User Conduct

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of these Terms.
  • Attempt to gain unauthorised access to any part of the Platform.
  • Interfere with the operation of the Platform, including introducing malware or conducting denial-of-service attacks.
  • Submit false or misleading information, including fraudulent bookings or payment details.
  • Harass, abuse, or harm other users, staff, or service providers.
  • Use automated tools (bots, scrapers, crawlers) without our express written permission.
  • Reproduce, duplicate, copy, or resell any part of the Platform or its content for commercial purposes without authorisation.

7. Intellectual Property

All content on the Platform — including text, graphics, logos, icons, images, audio clips, software, and the underlying AI models — is the property of KhelTrip or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without prior written consent.

The KhelTrip name, logo, and all related names, product and service names, designs, and slogans are our trademarks. You may not use them without our prior written permission.

8. Third-Party Links and Services

The Platform may contain links to third-party websites or services (e.g., payment gateways, travel operators). We are not responsible for the content, privacy practices, or actions of these third parties. Your interactions are governed by their respective terms and policies.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • KhelTrip provides the Platform on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.
  • We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses.
  • KhelTrip shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to travel disruptions, booking errors, or loss of data.
  • Our total liability to you for any claim arising out of these Terms shall not exceed the total amount paid by you to KhelTrip in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless KhelTrip, its founders, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of:

  • Your use or misuse of the Platform.
  • Your violation of these Terms.
  • Your violation of any third-party rights, including intellectual property or privacy rights.

11. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, third parties, or our business interests. Upon termination, your right to use the Platform ceases immediately.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

12.2 Dispute Resolution

Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiations. If unresolved, disputes shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by KhelTrip. The arbitration shall be conducted in English in Mumbai, India. Each party shall bear its own costs, unless the arbitrator decides otherwise.

12.3 Class Action Waiver

All claims must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

13. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Cancellation & Refund Policy, constitute the entire agreement between you and KhelTrip regarding your use of the Platform.

14. Changes to Terms

We may revise these Terms at any time. Material changes will be notified via email or prominent notice on the Platform. Your continued use after the effective date constitutes acceptance of the revised Terms.

15. Contact

If you have any questions about these Terms, please contact us:

  • Email: legal@kheltrip.com
  • Address: KhelTrip, [Registered Office Address], India
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